Front Desk Receptionist

A Front Desk Receptionist manages the front desk, greets visitors, answers phones, schedules appointments, and performs administrative tasks, ensuring a smooth and welcoming environment for guests and clients.
 
Here's a more detailed breakdown of the responsibilities and skills:
 
Key Responsibilities:
Greeting and Welcoming Visitors: Greet visitors, clients, and guests professionally and courteously, and direct them to the appropriate person or location.
 
Answering and Managing Phone Calls: Answer, screen, and direct incoming phone calls, take messages, and provide information to callers.
 
Administrative Tasks: Perform various administrative tasks, such as filing, data entry, photocopying, and faxing.
 
Maintaining a Clean and Organized Reception Area: Ensure the reception area is tidy, presentable, and stocked with necessary materials.
 
Handling Daily Arrivals and Departures: Prepare daily arrivals, prepare key packets, ensure guest arrival checklist is completed. Process daily departures and notify departments, create maintenance tasks, communicate guest pertinent information to designated departments. Greet guests and assist them with the checking-in and checking-out process.
 
Providing Customer Service: Address inquiries, resolve issues, and provide excellent customer service to visitors and clients.
 
 Assisting with Other Duties: Assist with other tasks as needed, such as ordering office supplies, preparing reports, or supporting other departments.
Required Skills:

• Excellent Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.
• Strong Interpersonal Skills: Ability to interact professionally and courteously with visitors, clients, and colleagues.
• Organizational Skills: Ability to organize and manage information, schedules, and tasks efficiently.
• Multitasking Skills: Ability to handle multiple tasks and responsibilities simultaneously.
• Proficiency in Office Software: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Customer Service Skills: Ability to provide excellent customer service and resolve issues effectively.
• Attention to Detail: Ability to pay close attention to detail and maintain accuracy in work.
• Professional Demeanor: Ability to maintain a professional and courteous demeanor at all times.